To know what is happening
The auction notice is served on the parties concerned and published in the Central Notarial Register of Auctions. It states what is being sold, when, for how much at minimum and who is running it.
For debtors and parties concerned
An auction is not the end of the conversation
If an auction notice has landed in your letterbox, it is probably not the first letter you've had about it. Even so: until the bidding starts, something can still be done. Most of the cases we handle end in an agreement, not a knockdown.
This page sets out what you're entitled to, who to call, and how to tell you really are speaking to us. It is an informative overview — what binds is the individual auction notice and the applicable law.
Your rights
What you can ask for, and what nobody may skip
To pay and stop the auction
You can settle the debt with its accessories before bidding starts. If the reason for the auction falls away, the auction does not take place.
To agree on instalments
If you can't pay it all at once, get in touch. A payment plan usually suits the creditor better than an auction — but it has to be agreed and kept.
To see the debt broken down
You are entitled to know what the sum consists of — principal, interest, fees, auction costs. We'll send you the breakdown on request.
To object
If you disagree with the claim or the procedure, you can defend yourself, including in court. The voluntary auctions act provides for this.
To be present at viewings
Viewings happen on the dates in the notice. Nobody has the right to enter your home outside them or unannounced.
I want to settle. What now?
Call the centre or send an e-mail. Have your letter or file number ready — it's in the header of the correspondence you received from us. We'll quote the debt as of today and tell you what can be done with it.
If you pay the debt with its accessories and costs before bidding starts, the reason for the auction disappears and the property is not sold. That holds even in the final week — it's just costlier and more nerve-racking than calling straight away.
Who to call
- Receivables call centre
+421 33 32 11 920 - pohladavky@dupos.sk
- Auctioneer
DUPOS dražobná, spol. s r.o., +421 33 55 32 722 - DUPOS INVEST, a.s., Tamaškovičova 17, 917 01 Trnava
Beware of fraudsters misusing our name
People in trouble are a target for fraudsters. It happens that someone poses as our staff, rings the doorbell and asks for cash or a transfer to an unknown account. That is not how we work. Here's how to tell:
Only use the numbers from this site
Our contacts are here and on the Contact page. If someone calls from a different number claiming to be us, hang up and call us yourself.
Ask for identification
Our staff carry written authorisation and a company ID card. You have every right to inspect them and note the details down.
Don't let strangers in
We do not make unannounced calls at people's homes. Anyone ringing your bell without an agreed appointment has no business behind your door.
Don't give out personal data by phone
We never ask for your birth number, document numbers or banking details over the phone. Not even “to verify you”.
Never pay into a dictated account
Payments belong only to the accounts stated in the written documents you received from us. If in doubt, verify the account number by phone.
Under pressure, call the police
Threats, intimidation and late-night visits are no part of debt recovery. If they happen, contact the Slovak Police (158).
Unsure? Call +421 33 32 11 920 and check whether the person really works for us. Verifying is free and takes a minute.